About us

Utilities Disputes (formerly The Office of the Electricity and Gas Complaints Commissioner, or EGCC) provides a free and independent dispute resolution service for electricity, gas, and water complaints, and disputes about access to shared property for fibre installations. Most disputes that come to our office are resolved between the parties.

Utilities Disputes uses a wide range of dispute resolution techniques, including mediation and conciliation.

The Scheme rules explain what disputes the Commissioner can consider. The Commissioner can also consider disputes about actions of staff or contractors, as well as access to and use of land on which there is electricity, gas, water, or broadband equipment.


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Our people

Our conciliators have training and experience in law and/or mediation, and all work towards Resolution Institute accreditation.

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Our history

We are a free and independent forum for resolving consumer disputes.

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Name change FAQ

The name change FAQ defines "utilities" and explains why EGCC was replaced by Utilities Disputes.

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Recognition and awards

Resolution Institute is an Australasian organisation that promotes alternative dispute resolution. All conciliators work towards Resolution Institute accreditation.


We were awarded a YWCA Equal Pay Best Practice Compact for 2018-19. These awards recognise best practice among business leaders who are on the journey toward equal pay.


In 2017 we were awarded Best Organisation at the Plain English Awards. We're focused on making our message easy to understand.


Utilities Disputes takes part in the IBM Kenexa Best Workplaces survey. We won the Best Small Workplace category in 2011 and 2015 and have been finalists in 2012, 2013, 2014 and 2016. 

Best Workplaces Logo 2015Best Workplaces Five Year League Award Logo 2015