Utilities Disputes (formerly The Office of the Electricity and Gas Complaints Commissioner, or EGCC) provides a free and independent dispute resolution service for electricity and gas complaints, and disputes about access to shared property for fibre installations. Most disputes that come to our office are resolved between the parties.
Utilities Disputes uses a wide range of dispute resolution techniques, including mediation and conciliation.
The Scheme rules explain what disputes the Commissioner can consider. The Commissioner can also consider disputes about actions of staff or contractors, as well as access to and use of land on which there is electricity, gas, or broadband equipment.
Our conciliators have training and experience in law and/or mediation, and all work towards Resolution Institute accreditation.
We are a free and independent forum for resolving consumer disputes.
The Utilities Disputes name change FAQ explains why EGCC was replaced by Utilities Disputes. The FAQ defines "utilities" and how the name change came about.
Resolution Institute is an Australasian organisation that promotes alternative dispute resolution. All conciliators work towards Resolution Institute accreditation.
In 2017 we were awarded Best Organisation at the Plain English Awards. We're focused on making our message easy to understand.
We were awarded a YWCA Equal Pay Best Practice Compact for 2017-18. These awards recognise best practice among business leaders who are on the journey toward equal pay.