You can contact Utilities Disputes at any time to talk about an unresolved complaint with an electricity or gas provider. If you haven't done so already, we will tell you to complain to the provider first. If your complaint is still not resolved, you can ask us to consider your complaint.
By following the steps in this diagram, you will learn how to make a complaint and understand all the steps in the complaints resolution process.
Learn about how we use conciliation conferences as one of the ways of resolving complaints.
Fill out this form and someone from our office will be in touch soon to talk about your complaint.
All distributors and retailers of electricity and gas must join Utilities Disputes.