You can contact Utilities Disputes at any time to talk about an unresolved complaint with an electricity or gas provider. If you haven't done so already, we will tell you to complain to the provider first. If your complaint is still not resolved, you can ask us to consider your complaint.
Learn how to make a complaint and understand the steps in our complaints resolution process.
Learn more about the complaints process
Learn about how we use conciliation conferences as one of the ways of resolving complaints.
Learn more about conciliation conferences
Fill out this form and someone from our office will be in touch soon to talk about your complaint.
Make a complaint
All distributors and retailers of electricity and gas must join Utilities Disputes.
Learn moreabout our Providers