Case notes

Case notes are anonymous summaries of disputes handled by Utilities Disputes. You can search for case notes by issues, year, or type (such as electricity or gas).

Please note: case notes from before 1 November 2016 will refer to outdated terminology, including our old name (The Office of the Electricity and Gas Complaints Commissioner). 

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 273 items in 55 pages
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Case NumberTypeYearIssuesOutcome
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 273 items in 55 pages
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62806
2017Supply - surge -- appliancesRecommendation - upheld271
69177
2017Customer service – Provision of information - PricingRecommendation - upheld274
67563
2017Reliability of service - outagesRecommendation - not upheld277
67871
2017Billing – pricing plan – incorrect pricing planRecommendation - upheld278
64054
2017Billing – high – disputed; Billing – high – incorrect pricing plan; Customer service – complaints process – delayRecommendation - upheld279


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