Consultation

The Board consults with providers, members, and the public on matters relating to the way Utilities Disputes operates.

Scheme document consultation

10 August 2018

Following consultation, the Board has asked the Minister of Commerce and Consumer Affairs to approve changes to the Scheme documents for the Energy Complaints Scheme. The Minister has 45 days to consider the changes.

The Board would again like to thank everyone who engaged in the two rounds of consultation, and those who provided written submissions. We will update again when we have heard back from the Minister.

The proposed changes are set out in these documents, with changes tracked:

General and Scheme Rules [PDF 477KB]
Governance Charter and Constitution [PDF 405KB]

At a glance the changes are:

  1. Inserting a new General Rule 13A to enable Utilities Disputes to consider complaints about providers for whom membership of the scheme is mandatory but the joining process has not been completed (General Rules p4);

  2. Inserting the words “under an easement” into General Rule 14b) and Scheme Rule 11, which a submitter noted were inadvertently removed from the previous definition of land complaint when the current rules were approved. This change ensures the jurisdiction for land complaints is not reduced further than as covered by the exclusions (General Rules p4 and Scheme Rules p2);

  3. Removing a typographical error in General Rule 15 b) by changing the incorrect cross reference from “13” to “12” (General Rules p6);

  4. Inserting the more encompassing word “stakeholder” and removing the words “of providers” from General Rule 52 to better represent the inclusive approach to annual meetings and promote independence (General Rules p11);

  5. Removing clause 1.11 from Scheme Rules Appendix Two (that excludes land complaints about retailers) due to clause 1.11’s redundancy (current definition of Complaint encompasses land complaints) (Scheme Rules p11);

  6. Removing from Constitution clause 6 the reference to “Providers, and relevant…” to better represent the inclusive approach to annual meetings and promote independence (Constitution p5);

  7. Inserting into the Governance Charter the word “stakeholder” in the heading on p4 and replacing the word “general” with the word “stakeholder” where they appear in clause 22 and 23 to better represent the inclusive approach to annual meetings and promote independence (Governance Charter p4). 


 4 July 2018

Consultation round two closed on 15 June. We received 13 submissions in round two, nine from distributors and four from retailers. The Board thanks all who submitted:

  • Aurora
  • ENA
  • First Gas
  • Mainpower
  • Powerco
  • Transpower
  • Unison
  • Vector
  • Wellington Electricity
  • Ecotricity
  • Genesis
  • Meridian and Powershop
  • Trustpower

Submissions received in round two are available here. 

The Board next meets on 17 July where it will consider the submissions and use the information received when deciding the most appropriate way forward.

Please contact James, Manager Stakeholder Engagement, on 04 914 4537 or j.blake-palmer@utilitiesdisputes.co.nz if you have any questions.

Heather Roy
Independent Chair of the Utilities Disputes Board


28 May 2018

The Utilities Disputes Board is consulting with providers, members and stakeholders on recommendations from the independent review completed in 2017 and two Board proposed changes.

The consultation paper gives further context to the proposed changes and includes:

  • Appendix 1 - Preferred form for submissions and questions from the Board
  • Appendix 2 - An information paper on land complaint exclusions

Closing date for the second consultation round was Friday 15 June 2018.

Electronic submissions in MS word format are preferred.

Please send electronic submissions to: submissions@utilitiesdisputes.co.nz

If you are not able to send your submission electronically, please post to: Submissions, Utilities Disputes, PO Box 5875, Wellington 6140, Freepost 192682

or fax to: 0800 22 33 47.

Heather Roy
Independent Chair of the Utilities Disputes Board


11 May 2018

The Utilities Disputes Board will start round two of consultation on Monday 28 May 2018.

The consultation pack for round two, and how you can be involved, will be available on here following this date. 

Submissions received in round one are available here.

Thanks again to those who submitted in round one.

Heather Roy
Independent Chair of the Utilities Disputes Board


12 March 2018 

The Board of Utilities Disputes is consulting with providers, members, and stakeholders on recommendations from the independent review completed in 2017 and two Board proposed changes.

The consultation paper gives further context to the proposed changes. The consultation paper includes an appendix with questions the Board asks to help it decide which of the recommendations requiring scheme document changes it wishes to implement and how.

Closing date for the first consultation round was Friday 6 April 2018.

Electronic submissions in MS word format are preferred. All questions are included in the appendix, with space for submitters to answer and add comments.

Please send electronic submissions to submissions@utilitiesdisputes.co.nz

If you are not able to send your submission electronically, please post to: Submissions, Utilities Disputes, PO Box 5875, Wellington 6140, Freepost 192682

or fax to 0800 22 33 47.

Heather Roy
Independent Chair of the Utilities Disputes Board

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