News

No payments, but the power stayed on: 'Why was Mum allowed to rack up a $12,000 bill?'

News
18/06/2018
A Napier woman wants answers after her mother was allowed to amass a power bill of $12,000.

Customer complains about $7000 power bill

News
18/06/2018
A power company estimated a household's power use for 15 months, then sent a back bill for $7000 when it finally read the meter.

Billing-related energy complaints rise as new research shows consumers don't understand power bills

News
29/05/2018
Confused Kiwis are struggling to get their heads around their electricity bills.
New research shows complaints can provide 1000% ROI for businesses Utilities Disputes: tips for student flats Customer complains about $7000 power bill No payments, but the power stayed on: 'Why was Mum allowed to rack up a $12,000 bill?' Billing-related energy complaints rise as new research shows consumers don't understand power bills Complaints rise due to Auckland power outages after storm Switching power companies can create problems Interview with Elizabeth Tennet Interview with Alan Jenkins, Executive Officer, Energy Trusts of NZ (ETNZ) Brian Sagala, Radio 531pi, interviews Nanette Moreau Interview with Jenny Cameron, Chief Executive, Electricity Retailers' Association New Zealand Interview with Graeme Peters, Chief Executive, Electricity Networks Association BSPAD Scheme takes on disputes re access to shared property broadband installations Apartments, offices, retirement villages, marinas to participate in Utilities Disputes scheme Consumer NZ advises readers to contact Utilities Disputes Interview with Janine Young, Ombudsman, Energy & Water Ombudsman NSW Nanette Moreau Interview on Radio New Zealand Five year review feedback Interview with Carl Hansen, Chief Executive, Electricity Authority Nanette Moreau exec interview in Energy News describes Utilities Disputes' tightrope Read Switched On, our new newsletter Interview with Hon Jacqui Dean Utilities Disputes featured in New Zealand Herald New complaints process workflow on Utilities Disputes website Utilities Disputes presented at Rural Women NZ Annual Conference Utilities Disputes celebrates its 15th birthday EGCC now Utilities Disputes Utilities Disputes FAQ explains the name change For six years in a row, Utilities Disputes has been a Best Workplace winner or finalist