What's happening

New research shows complaints can provide 1000% ROI for businesses

News
20/04/2018
Research shows that effective complaint handling not only leads to better customer service, but a significant Return on Investment for businesses.

Complaints rise due to Auckland power outages after storm

News
20/04/2018
Utilities Disputes has received an increase in complaints and enquiries from the Auckland region since the storm and power outages. This article features a woman talking about her experience with Utilities Disputes.

Switching power companies? Switch carefully, says Utilities Disputes

Media release
19/04/2018
Switching power companies? Utilities Disputes provides some helpful tips on what to ask before you switch.

Switching power companies can create problems

News
10/04/2018
New Zealanders are switching power companies in increasing numbers but the process doesn't go smoothly for everyone.

Interview with Elizabeth Tennet

News
26/03/2018
Interview with Elizabeth Tennet, CEO, Community Law Centres o Aotearoa.

Water Complaints Scheme established by Watercare and Utilities Disputes

Media release
20/02/2018
New Water Complaints Scheme established by Watercare and Utilities Disputes allows Aucklanders access to a dispute resolution service for water complaints.

Students beware: don't get stung by high power bills

Media release
20/02/2018
Tips for setting up a new electricity or gas account.

Utilities Disputes: tips for student flats

News
12/02/2018
Tips for student flats about electricity and gas accounts.

Interview with Alan Jenkins, Executive Officer, Energy Trusts of NZ (ETNZ)

News
1/11/2017
Alan Jenkins was appointed Executive Officer of Energy Trusts of NZ (ETNZ) in 2015.

Brian Sagala, Radio 531pi, interviews Nanette Moreau

News
16/10/2017
Utilities Disputes Commissioner Nanette Moreau speaks to Brian Sagala, host of the Pacific Breakfast Show on Radio 531pi.

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