Utilities Disputes offers a service to resolve disputes that have not been resolved by members. When you contact us, we will ask if you have raised your problem with the member involved.
All members must have a free internal dispute resolution process to help address the problem.
Our goal is for parties to resolve disputes themselves, before they reach the end of our disputes process.
If the dispute is not resolved, the Commissioner will make a determination. If you do not accept the Commissioner's recommendation, you can refer the matter to a District Court, but you must do so within five working days. Determinations are binding on members.