What happens when you make a complaint?
We will acknowledge your complaint and inform you of the process we intend to take to investigate and resolve it.
If we believe it is capable of being investigated and resolved quickly, we will let you know. If we consider it can be resolved quickly, we will endeavour to resolve the complaint within 10 working days of receiving it.
If we believe it will require more time to investigate and resolve your complaint, we will let you know. We will also confirm whether your complaint is being referred to the Board.