Deputy Commissioner

  • Strategic and operational role
  • Organisation in growth mode – anything is possible!
  • Based in Wellington CBD

Utilities Disputes provides a free and independent dispute resolution service for electricity, gas, and water complaints, and disputes about access to shared property for fibre installations.

As a member of the senior leadership team, the Deputy Commissioner plays a key role in the professional and independent resolution of utilities complaints through both strategic and operational management.

Critical to the role is the ability to deliver high-quality, independent decisions whilst ensuring efficient and effective delivery of scheme outcomes through a highly qualified conciliation team.

It is a great time to join the organisation; they have a strong reputation as an independent dispute resolution service and are in growth mode with exciting plans for the future.

Person profile:

  • Significant experience and proven track record in alternative dispute resolution, and an understanding of legal principles
  • Sound judgement and the ability to make independent, clear and robust complaint resolution decisions
  • An effective coach and leader, with the ability to inspire high levels of productivity
  • Experience in Board involvement at a senior management level
  • Open and transparent, with a consultative and collaborative way of building and maintaining excellent stakeholder relationships
  • Commercial acumen and well developed negotiation skills
  • Very highly developed plain English written and oral communication skills

Applications close: 5pm Sunday 2 February 2020

Applications to: Kirsty McLaren at

Position description: Available to view at

Phone: 04 499 1069