Make a complaint

Make a complaint by phoning us on 0800 22 33 40 or use this form. Someone from our office will be in touch soon to talk about your complaint.

If you want to ask us about something else, use the general contact form or request a call back from our staff.

We can only consider complaints about New Zealand providers who have joined Utilities Disputes:

Energy providers / Water providers

Required field

*

Title
Taitara

*

Name
Ingoa

*

Mobile number
Nama waea pūkoro

Other number
Tētahi atu nama

Email
Īmēra

*

What is your complaint about?
He aha te kaupapa o tō amuamu?

*

Please send me a copy
Tēnā tukuna mai he kape

Which provider (electricity, gas, or water company) are you complaining about?
Ko tēhea te kaiwhakarato (te hiko, kamupene kapuni, kamupene wai rānei) mōna te amuamu?

Please enter your customer number, if you have one.
Me tāuru tō tau kiritaki, mēnā kei a koe tētahi.

What is the address of the property your complaint is about?
He aha te wāhi noho o te whare e pā ana ki te amuamu?

Anything else? For example, if you have specific needs or disabilities, would like a translator, etc.
He mea atu anō? Hei tauira, mēnā he matea ake ōu, he hauātanga rānei, kei te hiahia kaiwhakamāori reo, aha atu, aha atu.

How did you hear about us?
Nō hea tō mōhio mō mātau?

Age range
Awhe taipakeke

Ethnicity ¹
Mātāwaka

Ethnicity other ¹
Tētahi atu mātāwaka

Send Complaint
Tuku amuamu

¹Utilities Disputes is committed to ensuring our services are available to all New Zealanders. Gathering ethnicity data from the people who access our services helps us to continually improve our services as well as identifying those who may be unaware of our services. The questions we ask are entirely voluntary and anyone can choose not to answer. We retain the information for statistical purposes only.