What we can’t look into
We can’t look into your complaint if:
- the complaint is about the price a provider sets for goods or services. However we may consider whether the provider has given you appropriate information about prices and whether the provider has applied the price correctly, or
- in the case of Watercare Services Ltd, Infrastructure Growth Charges, for which a separate dispute resolution process exists (outside of Utilities Disputes), or
- more than one year has passed from the date you first became aware or should reasonably have become aware of the circumstances causing the complaint, or
- what you are claiming in resolution of your complaint exceeds $15,000.
There may be other reasons we can’t look into your complaint. If any of these apply, we will let you know.