Home

Get in touch if your complaint is about:

Energy - electricity and gas

We resolve complaints about energy including electricity, gas, LPG, and EV charging stations.

Learn more about this complaints process

Broadband shared property access

Broadband shared property access disputes can be referred to us.

Learn more about this complaints process

Water

Complaints about water can now be referred to us. We will help to get your complaint resolved.

Learn more about this complaints process

What we do

Learn more about Utilities Disputes

Latest News, Media releases and Events

Electricity Authority: Code changes to raise awareness of Utilities Disputes and Powerswitch

Media release

1/09/2020

Utilities Disputes welcomes changes to the Electricity Industry Participation Code (Code) which come into force in April 2021.

Annual Report highlights 2212 complaints to Utilities Disputes

News

6/08/2020

This complaint, over a $1219 bill, is one of 2212 complaints dealt with by Utilities Disputes last year. Our Annual Report, released yesterday, shows 7815 contacted our free and independent service last year with concerns or complaints about electric

Utilities Disputes releases 2020 Annual Report

Media release

6/08/2020

7,815 people contacted Utilities Disputes last year with concerns or complaints about electricity, gas, water, or broadband installation on shared property. The Utilities Disputes Annual Report, released yesterday, highlights a 17% increase in enquir

Stay connected with Utilities Disputes

News

28/04/2020

Stay connected! Reach out and ask for help about electricity, gas, or water with Utilities Disputes: 0800 22 33 40