Utilities Disputes 2021 Annual Report shows consumer contacts on the increase

Media release
6/07/2021
In the past year UDL received a total of 11,161 customer contacts, up from 7,815 last year. This increase has been since the onset of Covid-19 and has remained higher than in previous years. Customer contacts include when a consumer contacts UDL to r

Amended Electricity Industry Participation Code comes into force from 1 April 2021

Media release
1/04/2021
From 1 April 2021, a new amendment of the Electricity Industry Participation Code (the Code) comes into force. This amendment is to support consumer awareness of both Utilities Disputes and Powerswitch and what services are available for the cons

Electricity Authority: Code changes to raise awareness of Utilities Disputes and Powerswitch

Media release
1/09/2020
Utilities Disputes welcomes changes to the Electricity Industry Participation Code (Code) which come into force in April 2021.

Annual Report highlights 2212 complaints to Utilities Disputes

News
6/08/2020
This complaint, over a $1219 bill, is one of 2212 complaints dealt with by Utilities Disputes last year. Our Annual Report, released yesterday, shows 7815 contacted our free and independent service last year with concerns or complaints about electric