Customer service, second most common issue in complaints

Media release
Customer service matters! It makes a difference to your day, and not just during the holiday season. “As customers, buying any product or service, we sometimes need guidance and support. If things go wrong we want responses, and we want solutions."

$1697 power bill cut by 40 per cent after customer complaint

A woman who was handed a $1697 power bill has had it reduced by 40 per cent after she complained to Utilities Disputes.

Utilities Disputes welcomes Mark Gatland and Kyle Christensen to Board of Directors

Media release
Utilities Disputes announces two new Board members.

$18,000 back bill shock: Contact Utilities Disputes

A back bill, or catch-up bill, is for energy used but not included in past bills. Back bills are a common issue brought to Utilities Disputes and can sometimes be unusually high: $18,481, for example.