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Utilities Disputes Board announces new Commissioner Mary Ollivier

Media release
The Utilities Disputes Board announces new Commissioner, Mary Ollivier

Utilities Disputes Commissioner Nanette Moreau to retire

Media release
The Board of Utilities Disputes Ltd has announced the retirement of Utilities Disputes Commissioner Nanette Moreau.

Deloitte Energy Excellence Awards 2019

The Deloitte Energy Excellence Awards 2019 were held on 21 August. Utilities Disputes sponsored the Editor's Award for Outstanding Contribution to the Sector.

Tips before you switch

Media release
Utilities Disputes received 105 complaints about switching energy companies last year, mostly about unexpected fees. It’s your choice if you want to switch, but we recommend taking note of these tips.

Utilities Disputes releases 2018-19 Annual Report

Media release
Utilities Disputes releases its 2018-19 Annual Report.

Consumer NZ: Electricity Rights

Electricity rights: Consumer NZ answers some common questions about supply, meters, bills, switching, lines, poles and complaints.

Interview with Cameron Burrows, ERANZ

Interview with Cameron Burrows, CE of Electricity Retailers Association of NZ (ERANZ)

Found a flat? Find your meter

Media release
Congratulations on finding a flat! It’s now time to find your meter and take a photo, says Utilities Disputes Commissioner, Nanette Moreau. "The mission of finding, and settling into, a flat is not easy in today’s rental market," says Ms Moreau. "

Customer service, second most common issue in complaints

Media release
Customer service matters! It makes a difference to your day, and not just during the holiday season. “As customers, buying any product or service, we sometimes need guidance and support. If things go wrong we want responses, and we want solutions."

$1697 power bill cut by 40 per cent after customer complaint

A woman who was handed a $1697 power bill has had it reduced by 40 per cent after she complained to Utilities Disputes.