What's happening

Connect with us

Utilities Disputes aims to make this website as accessible as possible. However, Facebook feeds are not within our control so please go to the facebook page for better accessibility.

 

Utilities Disputes boosts dispute resolution research with new $25,000 scholarship

Media release
1/09/2021
Utilities Disputes Limited (UDL) is introducing a new scholarship open to applicants who have an interest in dispute resolution in the utilities sector.

Utilities Disputes 2021 Annual Report shows consumer contacts on the increase

Media release
6/07/2021
In the past year UDL received a total of 11,161 customer contacts, up from 7,815 last year. This increase has been since the onset of Covid-19 and has remained higher than in previous years. Customer contacts include when a consumer contacts UDL to r

Amended Electricity Industry Participation Code comes into force from 1 April 2021

Media release
1/04/2021
From 1 April 2021, a new amendment of the Electricity Industry Participation Code (the Code) comes into force. This amendment is to support consumer awareness of both Utilities Disputes and Powerswitch and what services are available for the cons

Electricity Authority: Code changes to raise awareness of Utilities Disputes and Powerswitch

Media release
1/09/2020
Utilities Disputes welcomes changes to the Electricity Industry Participation Code (Code) which come into force in April 2021.

Annual Report highlights 2212 complaints to Utilities Disputes

News
6/08/2020
This complaint, over a $1219 bill, is one of 2212 complaints dealt with by Utilities Disputes last year. Our Annual Report, released yesterday, shows 7815 contacted our free and independent service last year with concerns or complaints about electric

Utilities Disputes releases 2020 Annual Report

Media release
6/08/2020
7,815 people contacted Utilities Disputes last year with concerns or complaints about electricity, gas, water, or broadband installation on shared property. The Utilities Disputes Annual Report, released yesterday, highlights a 17% increase in enquir

Stay connected with Utilities Disputes

News
28/04/2020
Stay connected! Reach out and ask for help about electricity, gas, or water with Utilities Disputes: 0800 22 33 40

Consumer tips from the EA and EECA

News
23/04/2020
Helpful tips and links from the Electricity Authority and the Energy Efficiency and Conservation Authority.

Utilities Disputes Commissioner encourages energy customers to ask for extra help if they need it

Media release
16/04/2020
Utilities Disputes is encouraging people to make contact if they have questions or concerns about electricity, gas, or water, and to ask for extra assistance if they need it.