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Utilities Disputes welcomes new Board member and farewells Major Campbell Roberts

Media release
UDL welcomes Ruth Smithers to the UDL Board.

Utilities Disputes boosts dispute resolution research with new $25,000 research grant

Media release
Utilities Disputes Limited (UDL) is introducing a new research grant open to applicants who have an interest in dispute resolution in the utilities sector.

Utilities Disputes 2021 Annual Report shows consumer contacts on the increase

Media release
In the past year UDL received a total of 11,161 customer contacts, up from 7,815 last year. This increase has been since the onset of Covid-19 and has remained higher than in previous years.

Amended Electricity Industry Participation Code comes into force from 1 April 2021

Media release
From 1 April 2021, a new amendment of the Electricity Industry Participation Code (the Code) comes into force.

Electricity Authority: Code changes to raise awareness of Utilities Disputes and Powerswitch

Media release
Utilities Disputes welcomes changes to the Electricity Industry Participation Code (Code) which come into force in April 2021.

Utilities Disputes releases 2020 Annual Report

Media release
7,815 people contacted Utilities Disputes last year with concerns or complaints about electricity, gas, water, or broadband installation on shared property.

Annual Report highlights 2212 complaints to Utilities Disputes

This complaint, over a $1219 bill, is one of 2212 complaints dealt with by Utilities Disputes last year.

Stay connected with Utilities Disputes

Stay connected! Reach out and ask for help about electricity, gas, or water with Utilities Disputes: 0800 22 33 40

Consumer tips from the EA and EECA

Helpful tips and links from the Electricity Authority and the Energy Efficiency and Conservation Authority.

Utilities Disputes Commissioner encourages energy customers to ask for extra help if they need it

Media release
Utilities Disputes is encouraging people to make contact if they have questions or concerns about electricity, gas, or water, and to ask for extra assistance if they need it.